How do I cancel a clients account?

Read the full knowledgebase article and know how you can cancel a clients account.

Portal Login Explained

If you login to the portal website using your email address and password you can administer all your VPSs, change account details, place new orders etc.

If you login to the portal website using your VPS username and password you will only have access to manage a single VPS, no mention of VPSBlocks is made, and no ability to modify your account or order services.

Cancelling any services

This method works for any services including VPS, SPAM Filtering, DNS Zones or Licensing.

1. Go to https://portal.controlmyvps.com.au

2. Login using your email address and password

3. Click on the 'Account/Billing' on the left hand panel

4. Click on 'Manage' next to the service you wish to cancel.

5. Choose 'Request Cancellation'.

Cancelling a VPS

If you are a reseller and need to cancel a clients' VPS you do this in the same way as you would cancel your own VPS:

1. Go to https://portal.controlmyvps.com.au

2. Login using your email address and password

3. Click on 'Virtual Machines' on the left hand panel

4. Click on the 'Manage' button next to the VPS

5. Click on 'Cancel Server'

6. Confirm the cancellation.

The account has now been cancelled. It will physically be removed from the server within 24 hours. Once a cancellation request has been made you will never be billed again for that service.

If you have accidentally submitted a cancellation request and wish to continue the service, please email us and we will remove the request before it's processed where possible. Note that once a cancellation has been processed all data is erased permanently and cannot be restored unless you purchased the daily backup feature when your service was active.

Cancelling a Domain Registration

1. Go to https://portal.controlmyvps.com.au

2. Login using your email address and password

3. Click on 'Domain Registration'

4. Click on 'Manage Domains'

5. Click on 'Manage Domain' next to the domain in question

6. Click on 'Auto Renew' and ensure it is disabled.

Domain registrations cannot be cancelled, but you can stop them from auto-renewing.

Cancelling Licensing

1. Go to https://portal.controlmyvps.com.au

2. Login using your email address and password

3. Click on 'Licensing'

4. Select the license you wish to cancel.

5. Follow the prompts to cancel it.